Delivery Policy:

1. Shipping Methods:

  • We offer standard delivery services for all orders.

2. Delivery Timeframes:

  • Orders received before 11am (Monday to Friday) will be processed and dispatched on the same day. After these cut-off times we will still aim to dispatch on the same day if possible, but this is not guaranteed. We do not dispatch orders over the weekend or on Bank Holidays.
  • Standard delivery times vary based on location and typically range from 1 to 3 business days.

3. Shipping Charges:

  • Free shipping is available for orders above £70.00

4. Order Tracking:

  • Customers will receive a tracking number via email once their order has been shipped.
  • They can track their orders in real-time using the provided tracking information.

5. International Shipping:

  • We currently only offer shipping within United Kingdom

6. Delivery Issues:

  • In the rare event of a delivery issue, please contact our customer service team at 01159284300
  • We will work with our shipping partners to resolve the issue promptly.

Return Policy:

1. Return Eligibility:

  • Returns are accepted within 14 days of the delivery date.
  • Products must be unopened, unused, and in their original packaging.

2. Return Authorization:

  • To initiate a return, customers must contact our customer service team at [customer service email or phone number] to obtain a return authorization.

3. Return Shipping:

  • Customers are responsible for return shipping costs.
  • Returns without prior authorization will not be accepted.

4. Refund Process:

  • Refunds will be processed once the returned items are received and inspected.
  • Refunds will be issued to the original payment method used during the purchase.

5. Damaged or Defective Products:

  • If a product arrives damaged or is defective, please contact us within 48 hours of receiving the order.
  • We will arrange for a replacement or issue a refund for the damaged or defective item.

6. Cancellations:

  • Once an order has been processed, it cannot be canceled.

7. Exchanges:

  • We do not offer direct product exchanges. Customers can return the unwanted item and place a new order for the desired product.

Need help?

Contact us via email for questions related to refunds and returns.